Emotions are a fundamental part of conflict. We have all experienced conflict that has caused us to feel offended, disappointed or distressed. Having an understanding of the emotional responses that may come up during a dispute can help manage conflict. According to the Conflict Research Consortium at the University of Colorado, “people in conflict may have a variety of strong emotions--anger, distrust, disappointment, frustration, confusion, worry, or fear. These emotions of

Conferring with a new client can be difficult. Take for example when the new client has just been served with a complaint naming the client as a defendant in a business dispute. The client sees the complaint as frivolous and describes the plaintiff as just being consumed by vindication and retribution. More importantly, considering the damages at stake, the case makes no financial sense. Assume the client is correct and the complaint can be readily defended. However, no rea