Are You Listening?
When we prepare for a tense conversation, we often practice the things we want to say. We organize our arguments, strategize about our approach, and sometimes even prepare our retaliations. However, few of us prepare ourselves to listen. We assume that we know how to listen, and that listening just happens naturally. In reality, listening is an active process in which a decision is made to hear and understand the speaker’s message. In tense situations, an inability to listen
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