Are You Listening?
When we prepare for a tense conversation, we often practice the things we want to say. We organize our arguments, strategize about our...
5 Ways to Address Emotions in Conflict
Emotions are a fundamental part of conflict. We have all experienced conflict that has caused us to feel offended, disappointed or...
Improving Business Relationships for Success
In a prior blog, we discussed the importance of balance between power and respect in business relationships. How can these principles be...
Power and Respect in Business Relationships
How do relationships affect business profit? Big time! According to Stephen M.R. Covey trust under-girds and affects the quality of...
Empowering Through Fatigue
Feeling worn-out, business owners may direct their focus on the bottom line and neglect the interpersonal aspects of their business. The iro
When Is the Right Time to Deal with a Conflict?
Conferring with a new client can be difficult. Take for example when the new client has just been served with a complaint naming the...
